Legal
Privacy Policy
Last updated: September 2026
NovaFir Energy Inc. (“NovaFir”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us.
This policy covers the NovaFir website. Information handled through NovaFir products and services, including NovaCloud site and equipment data, is governed by the separate agreements and product documentation applicable to those products. See Product and service data below.
Information we collect
We may collect the following types of information:
- Contact information you provide, such as name, email address, phone number, and message content when you submit a form
- Basic technical information, such as browser type, device type, and pages visited, collected through standard website analytics
How we use your information
We use your information only for legitimate business purposes, including:
- Responding to inquiries and messages you send us
- Communicating with potential customers, partners, or investors
- Improving the performance and usability of our website
We do not sell, rent, or trade your personal information.
Consent
By submitting a form or contacting us, you consent to our collection and use of the information you provide for the purposes described in this policy. You may withdraw your consent at any time by contacting us, subject to any legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we are unable to continue responding to your inquiry.
Cookies and analytics
Our website may use cookies or similar technologies to help analyze traffic and improve user experience. These do not typically identify you personally.
You can choose to disable cookies through your browser settings if you prefer.
Retention
We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. Inquiry and contact records are retained for as long as needed to manage the relationship or discussion they relate to, and are then deleted or anonymized.
Data security
We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-party services
Our website may use third-party services such as hosting providers, analytics services, or email delivery services to operate effectively. These providers may process limited information as necessary to perform their services for us.
Storage and processing outside Canada
Some of our service providers may store or process information outside Canada, including in the United States and the European Union. Where that happens, the information may be subject to the laws of those jurisdictions, including lawful access requests by courts, law enforcement, and national security authorities. We take reasonable steps to require appropriate protection of personal information handled on our behalf.
Product and service data
NovaFir products and services, including NovaCloud, involve energy system and equipment data such as generation, storage, consumption, device status and alarms, and account and access records. That data is handled under the agreements, terms and documentation applicable to the relevant product or service, not under this website policy.
Where a site is managed with the involvement of an installer or service provider, access is intended to be granted by the owner and remain revocable by the owner. Product privacy and data handling terms are published with the applicable product or service.
Your rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data.
Where the General Data Protection Regulation, the UK GDPR, or other regional privacy laws apply to our handling of your information, you may have additional rights, including rights relating to portability, objection, and restriction of processing.
To make a request, please contact us using the information below.
Accountability and complaints
NovaFir is responsible for personal information under its control. Questions, access requests and complaints can be directed to our privacy contact below, and we will respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or the relevant privacy or data protection authority in your jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact:
NovaFir Energy Inc.
Privacy contact
Nova Scotia, Canada
Email: info@novafirenergy.ca